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Project Title

Teleoperation Workplace Research & Design

Role / 

UX Researcher

 

Professor / 

Andreas Riener

 

Year / 

2023

Duration / 

5 Months

Tools / 

LaTeX

Trello

Figma

Starting with...

In this project, we took a double-diamond design approach. We used mixed-mode (qualitative + quantitative) research approach. Consisting of a kickoff, literature review, our persona, and hypothesis construction. 

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Background

...

01

Who is a teleoperator?

A teleoperator is an individual who remotely operates and controls the equipment from a distance. 

03

Problem Statement

The challenge is to maintain teleoperator's situational awareness and enable fast and accurate detection of problems during autonomous vehicle teleoperation.

02

What is our goal?​

Give a design recommendation aiming to optimize teleoperator situational awareness for autonomous vehicles, specifically addressing critical situations.

04

Research Question

Which user interface design enhance the situational awareness of teleoperators when focusing on multiple busses simultaneously?

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Concept Development

Integrated View

Segregated View

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Warning stage

Critical situation

Safe mode

Study
Design

20 Participants
between -subject approach
IV: Visualization type (integrated vs. segregates view)
DV: Response time, situational awareness, attention shifts
2*1 basic design, 2 treatments

Tasks

Low-Fi Prorotype

View 1 
Footage and alert 1
View 2
Footage and alert 2

Data Analysis Methods

Takeaways

This research, planned to publish HCI Conference, employs meticulous planning and advanced tools to delve into the details of user experience. Through Teleop, the effectiveness of the approach shows uncovering insightful UX insights.

Be sure to checkout the process for Teleop. creation below!

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